1.1 These terms of sale apply to all products supplied by Inside Out Health (Reigate) Ltd, 3 Church Street, Reigate, Surrey, RH2 0AA (‘We/Us’). Please read these terms of sale carefully they may be updated at any time.
1.2 When you submit an order to us online, this does not mean we have accepted your order. No contract exists between you and us for the sale of any products until we actually dispatch the products to you. Once we do so, there is a binding legal contract between us.
1.3 The contract is subject to your right of cancellation (see point 4 Cancellation Policy below).
1.4 We may change these terms of sale without notice to you in relation to future sales. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date and time when these Terms and Conditions were most recently updated.
1.5 Your email address is essential in order for us to be able to supply you with important information such as Order Confirmations, and changes to the service. By purchasing products from Inside-out-health.com, you accept that your email address will be used to supply you with such information and agree both to our Terms and Conditions and to receiving email marketing communications from us.
You can opt-out of email marketing communications from Inside Out Health at any time by emailing us at info@inside-out-health.com or by selecting the unsubscribe button on our marketing communications.
2.1 The description of the products you order will be as shown on our website at the time you place your order.
2.2 All product images on our website are only representative of goods on offer. Actual goods may differ slightly in size or packaging design.
2.3 Please note, that although product information is regularly updated, Inside Out Health are unable to accept any liability for any incorrect information. Products can be reformulated and nutrition content may change. Where further dietary information is important to you, (for example due to an allergy) you should email Inside Out Health or contact the manufacturer direct to be sure it matches your requirements.
2.3.1 Every effort is made to ensure the prices shown on our website are accurate at the time you place your order. If, from an error, (either human or technical) a product or service has been under-priced we will not be liable to supply that item to you at the stated price as long as we notify you BEFORE the product has been dispatched.
2.3.2 If an error has been found on our website that affects your order, we will inform you as soon as possible and offer you the option to reconfirm the order or cancel it and have a refund to your original payment method.
2.4 All products are subject to availability, and every effort is made to keep the stock levels up to date. If, for any reason there is a delay due to stock availability or in fact we are unable to fulfil the order within a reasonable time frame we will not be liable to you except to ensure that you are not charged for that item. We will inform you as soon as possible and refund you for any sum that has been paid by you to your original payment method.
2.5 In addition to the price, each order that you make may include a charge for delivery. Any delivery charge is dependent on value of the order, delivery address location and weight. Current delivery options are detailed in the Checkout stage of your purchase.
2.6 The price of the products and delivery charges are inclusive of VAT.
PAYMENT METHODS
2.7 Payment for the products and delivery charges can be made by any method shown on our website at the time you place your order.
2.8 Your credit/debit card details will processed via a secure payment link. We process your card with the full price of the order and delivery charge (if applicable) at the time of ordering.
2.9 Once your payment has cleared we will let you know your goods are ready to be dispatched/collected.
2.10 Once you have placed your order, you will receive notification that we have received it via an automated email reply.
3.1 The products you order will be delivered to the address you give when you place your order within the United Kingdom excluding Northern Ireland. We do not deliver internationally.
DELIVERY METHODS
3.6 All postal deliveries are done by Royal Mail.
3.7 Exclusions apply:- We are unable to post liquids, perishable or temperature sensitive items.
3.8 Weight of delivery:- If your order exceeds 5Kg we reserve the right to apply an additional fee to cover the cost. We will contact you in advance to discuss this. We have approximated this to be a further charge of £1 for 5-10kg, and £3.20 for 10kg and over.
4.1 If you decide you don’t want any item in your order you can return it to us within 14 days in the condition in which it arrived and we will issue you a full refund for the item. (Please note that you will be responsible for the cost of returning the item unless we have sent you the wrong item). This does not affect your statutory rights.
Conditions Apply: For hygiene reasons, personal grooming and cosmetics cannot be returned.
Perishable items: perishable food items and probiotics are not returnable
4.2 You must notify us that you wish to return the items via email before sending back any items, please include your order number and email info@inside-out-health.com
4.3 The product must be unopened, unused and in the original packaging with all the seals intact to receive a full refund. We will not refund if the product is opened, damaged, used or in any other way unsellable.
The products must be returned to us at the registered address – Inside Out Health, 3 Church Street, Reigate, RH2 0AA – please consult our opening times if you are paying for any type of courier service.
4.4 Your order will be refunded when we have received the product and it has been inspected by us. We will process the refund back to the original method of payment used to purchase the item within 7 days of receiving the item back.
4.5 As we do not take responsibility for items lost or damaged when being returned, we suggest the items are packed securely, keep a proof of postage from the post office and/or send the items back via a recorded service which insures the value of the product.
4.6 Wrong Item Received: In the unlikely event you receive an incorrect item please contact us as soon as you can by email or by phone and we will arrange for the correct item to be sent to you or issue you with a full refund. We will also arrange the return of the incorrect item. To receive the refund or replacement in this case, you must return the item in the same condition you received it within 14 days.
4.7 Faulty products: We try our very best to securely and appropriately package your order safely, if you receive an item that is damaged please contact us on info@inside-out-health.com
We do ask you to carefully inspect your products as soon as you can after they have been received. You should notify us by email at info@inside-out-health.com of any dissatisfaction with your order. We will require you to complete a lost parcel or damaged item declaration, and request that you send us a photo of the damaged packaging and product.
We do ask you to carefully inspect your products as soon as you can after they have been received. You should notify us by email at info@inside-out-health.com of any dissatisfaction with your order. We will require you to complete a lost parcel or damaged item declaration, and request that you send us a photo of the damaged packaging and product.
We will then arrange for the goods to be returned to us and replaced. We are unable to offer a refund/exchange or credit for products
that have been opened or used. Your statutory rights are not affected
