Company Registration Number: 10474096
VAT Registration Number: 124 967 003
We offer postal delivery to mainland UK by Royal Mail. Prefer to collect from us? Pop by and see us in store! Here are some more details for you regarding each service.
UK Mainland:- Delivery is free on orders totalling £50 or more. Orders under £50 will incur a postage fee of £4.69. See weight/exclusions below.
Exclusions apply:- We are unable to post liquids, perishable or temperature sensitive items.
Weight of delivery:- If your order exceeds 5Kg, we reserve the right to apply an additional fee to cover the cost. We will contact you in advance to discuss this.
If you decide you don’t want any item in your order you can return it to us within 14 days of delivery. Some exclusions apply, see below. We will issue a full refund when the item is received back to us, and it should be in the condition in which it arrived to you.
Please note that you are responsible for the cost of returning the product to us. If the item is faulty, please see notes below on ‘Damaged or Faulty Product’. This does not affect your statutory rights.
Your order will be refunded when we have received the product and it has been inspected by us. We will process the refund back to the original method of payment used to purchase the item within 7 days of receiving the item back.
We are unable to accept items back which fall into the following categories:
– For hygiene reasons, personal grooming, underwear and cosmetics
– Probiotic products that are required to be stored in the fridge
– Perishable goods
In the unlikely event you receive an incorrect item please contact us as soon as you can by email and we will arrange for the correct item to be sent to you, or issue you with a full refund. We will also arrange the return of the incorrect item.
To receive the refund or replacement in this case, you must return the item in the same condition you received it and within 14 days.
We try our very best to securely and appropriately package your order safely, however if you receive an item that is damaged we will happily replace it.
We do ask you to carefully inspect your products as soon as you can after they have been received. You should notify us by email at firstname.lastname@example.org of any dissatisfaction with your order. We will require you to complete a damaged item declaration, and request that you send us a photo of the damaged packaging and product.
We will then arrange for the goods to be returned to us and replaced. We are unable to offer a refund/exchange or credit for products that have been opened or used. Your statutory rights are not affected.
Please send us an email of notification at email@example.com including your name, phone number and your original order number. We will provide you with a returns number which must be included with your item.
The item must be received by us in an undamaged, sealed and sellable condition. We are unable to offer a refund/exchange or credit for products that have been opened or used. Your statutory rights are not affected.
Your refund will be processed when we have received the product and it has been inspected by us. We will process the refund back to the original method of payment used to purchase the item.
As we do not take responsibility for items lost or damaged when being returned, we suggest the items are packed securely, keep a proof of postage from the post office and/or send the items back via a recorded service with insurance covering the value of the product.
If you have not received your order within the estimated times as detailed in our Deliveries Explained section, please email us on firstname.lastname@example.org and we shall look into this for you.
You can read our full terms & conditions here.